Jl88 takes your privacy seriously. This document clearly explains how we collect, use, store, and protect your personal information as a member of our platform.
Six core pillars of data protection we implement to keep your personal information secure at all times.
All data transmitted between your device and jl88 servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia. Your sensitive information never travels in plain text.
Jl88 never sells, rents, or shares member personal data with third parties for marketing purposes without your explicit consent. Your information is used solely for platform operations and compliance with legal requirements.
Jl88 member personal data is stored on servers protected by layered security controls — including firewalls, intrusion detection, and 24/7 monitoring. Both physical and digital access to servers is strictly limited to authorised personnel only.
Only jl88 staff who genuinely require access to your data — such as the customer support team and compliance unit — are permitted to view relevant information. All access is logged and periodically audited to ensure there is no misuse.
Jl88 only collects data that is strictly necessary for platform operations and compliance with KYC and legal requirements. We do not collect irrelevant or excessive information. This principle of data minimisation is fundamental to our approach to privacy.
As a jl88 member, you have the full right to access, correct, request a copy of, or request the deletion of your personal data at any time. Personal data requests are processed by our privacy team within the stipulated timeframe.
Important Note: This Privacy Policy applies to all users of the jl88 platform, including the website, mobile app, and all related services. By using the jl88 platform, you agree to the data collection and processing practices described herein.
Jl88 ("we", "Platform") is committed to protecting the privacy of all members and users who access our services. This Privacy Policy is provided to transparently explain how we handle your personal information — from how it is collected and used, to how it is stored and protected.
We comply with applicable data protection requirements and take a responsible approach to all matters involving member personal data. Privacy is not merely a legal obligation for us — it is part of the trust you place in the jl88 platform, and we honour that trust.
If you have any questions regarding this Privacy Policy or how we handle your data, please contact the jl88 customer support team via live chat on the platform at any time.
Jl88 collects your personal information in several ways — directly when you register or use the platform, automatically as you browse our website, and occasionally through trusted third parties such as identity verification providers.
Reminder: jl88 does not directly collect credit or debit card information. All payments are processed through third-party payment providers that maintain their own PCI-DSS security compliance.
The data we collect is used exclusively for the following purposes and will not be used for any other purpose without your consent:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account Management | Registration information, KYC | Contract fulfilment |
| Payment Processing | Financial information | Contract fulfilment |
| Identity Verification | KYC Documents | Legal obligation |
| Fraud Prevention | Technical data, usage | Legitimate interests |
| Customer Support | Communications, account records | Contract fulfilment |
| Marketing (with consent) | Email, phone number | Consent |
| Platform Improvements | Usage data, analytics | Legitimate interests |
We will not use your data for purposes unrelated to the operation of the jl88 platform or that may harm your interests. If we need to use your data for a new purpose not stated here, we will notify you in advance and obtain the necessary consent.
Jl88 does not sell or rent member personal data to any third party. However, in certain situations we may need to share information with trusted partners to ensure smooth platform operations:
All third parties that receive data from jl88 are bound by strict confidentiality agreements and are required to comply with data protection standards equivalent to our own.
Jl88 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, alteration, or disclosure:
Our Commitment: In the event of a data breach affecting your personal information, jl88 will notify you within the timeframe required by applicable law, along with the steps that have been and are being taken to address the situation.
Jl88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by law. The following are general guidelines for data retention periods:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally associated with you.
As a jl88 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Such requests will be processed within 14 business days.
If any of your personal data is inaccurate or outdated, you may request a correction through your account settings or our support team.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
You may request that we restrict the processing of your data in certain situations, such as when a dispute arises regarding data accuracy.
You may request a copy of your data in a machine-readable format for transfer to another platform of your choice.
For consent-based processing (such as marketing communications), you may withdraw your consent at any time through your account settings.
To exercise any of the above rights, please contact the jl88 customer support team via live chat on the platform. We will verify your identity before processing any requests related to your personal data.
Jl88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the jl88 platform. Essential cookies cannot be disabled as they are critical to the platform's security and core functionality.
The jl88 platform may contain links to third-party websites or services in certain contexts, such as payment providers. This Privacy Policy applies only to the jl88 platform and does not cover the privacy practices of those third parties.
Jl88 is not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to read the privacy policy of each platform you visit separately before providing them with any personal information.
Note: If you access third-party payment services through the jl88 platform, the processing of your payment data is subject to the privacy policy of the respective payment provider. jl88 only receives transaction information necessary to verify and record your deposits or withdrawals.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we are ready to assist through the following channels:
We aim to respond to all privacy-related enquiries within two (2) business days. For data rights requests (such as data access or deletion), please provide your account information to facilitate the identity verification process.
This Privacy Policy was last updated on January 2026. jl88 reserves the right to update this policy from time to time. Members will be notified of any significant changes via in-platform notifications or email. Continued use of the jl88 platform after such changes take effect constitutes your acceptance of the latest version of this Privacy Policy.